Can't Login/Logged Out Often/Cookies Issue

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Conn
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Can't Login/Logged Out Often/Cookies Issue

Post by Conn » Tue Sep 08, 2015 8:28 am

The last thread was on page five and ranged from forum addition questions to this issue. Figured we could move this specific issue into a new thread.

- Users can't login without clearing their cookies for this/all site(s).
- Users are logged out at different intervals despite the "Remember Me" checkbox being checked and not closing the browser.
- Some users are reporting that Private Mode/Incognito Mode/etc. are having the logout issue but due to the cookie-less feature of the modes do not have the login issue.
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Honnete
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Re: Can't Login/Logged Out Often/Cookies Issue

Post by Honnete » Wed Sep 09, 2015 7:26 am

Still having the cookies issue, though I seem not to be being logged out as much.
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Vivimord
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Re: Can't Login/Logged Out Often/Cookies Issue

Post by Vivimord » Wed Sep 09, 2015 7:46 am

Yeah, I take back my other statement, it's still affecting me.
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Kunikiko
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Re: Can't Login/Logged Out Often/Cookies Issue

Post by Kunikiko » Wed Sep 09, 2015 10:23 am

I haven't had the cookies issue for quite some time. Now it just logs me out at undetermined intervals.
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Conn
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Re: Can't Login/Logged Out Often/Cookies Issue

Post by Conn » Wed Sep 09, 2015 10:28 am

I'm in the same boat as Kuni. However, undetermined has been as little as logging in, clicking on notifications, and attempting to go to one of my unread notifications.

Maybe a total of 20 seconds from login to the last click before being logged out. It doesn't happen every time, but often enough.
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Lajjun
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Re: Can't Login/Logged Out Often/Cookies Issue

Post by Lajjun » Wed Sep 09, 2015 5:02 pm

Nothing new here. Still always logged out.
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admin
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Re: Can't Login/Logged Out Often/Cookies Issue

Post by admin » Thu Sep 10, 2015 4:02 pm

Just a quick update to say I haven't forgotten this but haven't had time to create a ticket with phpbb yet either. Sorry for the continued annoyance.
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Re: Can't Login/Logged Out Often/Cookies Issue

Post by admin » Wed Sep 16, 2015 10:21 am

This morning I've updated the software version to the newly released version 3.1.6. Crossing my fingers that this will resolve the issue.
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Re: Can't Login/Logged Out Often/Cookies Issue

Post by admin » Wed Sep 16, 2015 11:24 am

Sorry for kicking you out of the forums this morning to do the upgrade. It took several times to do properly.

I also did a couple of other recommended fixes, including truncating the session table and tweaking the cookies settings.

You may need to clear cookies and/or do a force refresh to get everything squared away. Be sure to select "Remember Me" next time you log in.

I'm knocking on wood but I've stayed logged in for 30 minutes now.
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Re: Can't Login/Logged Out Often/Cookies Issue

Post by admin » Wed Sep 16, 2015 1:04 pm

Gah :(

Logged out after one hour.
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