Can't Login/Logged Out Often/Cookies Issue

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Conn
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Re: Can't Login/Logged Out Often/Cookies Issue

Post by Conn » Wed Sep 16, 2015 1:16 pm

I just deleted cookies for the site and I'm officially on the timer to see if I get logged out today.
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Vivimord
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Re: Can't Login/Logged Out Often/Cookies Issue

Post by Vivimord » Wed Sep 16, 2015 11:58 pm

No fix for me, sadly.
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Re: Can't Login/Logged Out Often/Cookies Issue

Post by admin » Thu Sep 17, 2015 10:39 am

The support folks at phpbb say this is a host issue:
https://www.phpbb.com/community/viewtop ... &t=2332816

There is a support thread at Arvixe (our host) about other users having problems that are similar:
http://forum.arvixe.com/smf/general-(li ... oblems/45/

So it's a server setting Arvixe changed (probably involving varnish).

I had escalated to Arvixe early on but they claimed it wasn't their issue. Now I've re-opened my ticket referencing these two threads. I'll let you know what the Arvixe support folks say.
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Re: Can't Login/Logged Out Often/Cookies Issue

Post by Bladebreaker » Thu Sep 17, 2015 1:39 pm

Thank you Breg!
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Ont
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Re: Can't Login/Logged Out Often/Cookies Issue

Post by Ont » Sun Sep 20, 2015 8:43 pm

It is vastly improved for me. I may get logged out, but I can log back in without removing cookies and/or going to incognito mode in my browser. That's a major plus.

Thanks, Breggy.
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Re: Can't Login/Logged Out Often/Cookies Issue

Post by admin » Mon Sep 21, 2015 10:48 am

Glad to hear it's improved. We changed the .htaccess file to force the varnish server to not cache, which should fix the issue. However, I don't think we've fully restored it the way it was back in June, where you can stay logged in indefinitely by saying "remember me."

What are people seeing currently?
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Conn
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Re: Can't Login/Logged Out Often/Cookies Issue

Post by Conn » Mon Sep 21, 2015 10:55 am

I can login with no issues, but Remember Me isn't a thing still.
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Lajjun
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Re: Can't Login/Logged Out Often/Cookies Issue

Post by Lajjun » Mon Sep 21, 2015 2:00 pm

I cannot log in whatsoever with the www.u--- address, but the no www one logs me in fine. Still do not stay logged in. And since the link on the forum page are to the www page, I can't use them but have to use my bookmark to get back to main page and so on.
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Re: Can't Login/Logged Out Often/Cookies Issue

Post by admin » Mon Sep 21, 2015 2:18 pm

Lajjun, what error message do you see when you try to log in at www.umbraladvent.com?
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Re: Can't Login/Logged Out Often/Cookies Issue

Post by admin » Mon Sep 21, 2015 2:29 pm

I have made changes to the forum settings and cookie settings so that "umbraladvent.com" with no www in front is the official URL, and updated links accordingly.

In your browser, clear all cookies for umbraladvent.com and www.umbraladvent.com, and try logging in again.

We're still going to have the issue of people getting auto-logged out. I've re-escalated to the ISP to continue their investigation.

One workaround to try:

Add ?nocache=1 to the URL, so try going to:

?nocache=1

I'll try it out.
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